Brazil Glow Privacy Policy

At Brazil Glow we understand the importance of privacy and take it seriously. This Privacy Policy outlines the types of information we collect from you and how we use and protect it, specifically for California residents. By visiting our website or using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect information from you in several ways when you use our services or visit our website. This information may include:

Personal Information: This includes information such as your name, email address, postal address, phone number, and other contact information.
Demographic Information: This may include information such as your age, gender, and location.
Treatment Information: This may include information about the treatments you have received at our salon and your personal preferences and needs.
Payment Information: This includes information related to your payment method, such as your credit card number, expiration date, and security code.
Technical Information: This includes information about your device and browser, such as your IP address, browser type, and operating system.

How We Use Your Information

We use the information we collect from you for the following purposes:

To provide you with the services you request and to communicate with you about those services.
To process payments for the services you receive.
To send you marketing and promotional materials about our services and offers.
To improve our website and services and to better understand our customers’ needs and preferences.
To comply with legal requirements and to protect our rights and the rights of others

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

Appointments

When you schedule your appointment with us, you are agreeing to ALL these policies. All services require a credit or debit card to reserve your appointment when booking online, over-the-phone, or in-person. You will not be billed unless the appointment reserved is a no-show or it is cancelled or rescheduled in less than 24 hours for 1 treatment & 48 hours for 2+ appointments. Upon checkout, guests may choose their method of payment.

CANCELLATION POLICY

We have reserved time and space especially for you and require 24 hours notice (prior to your appointment) to reschedule/cancel any appointment. For two or more appointments (client receiving more than one treatment) and/or package appointments(group appointments), 48 hours prior to your appointment is required to reschedule or cancel. If less than the required notice is given, we reserve the right to charge up to 100% for the full scheduled session or a $25 fee. Please call us at (714)584-5480, if no one answers, leave your message on our voicemail or send us an email at info@brazilglow.com You are welcome to reschedule online via link that is sent once appointment is made.

If for any reason Brazil Glow needs to reschedule or cancel an appointment, as much advance notice as possible will be given.

RESERVATION POLICY

Please arrive a minimum of 5 to 15 minutes in advance of spa treatments.
If it is your first visit with our Spa for ,facial, peelings, permanent makeup, body treatments or any other treatment you will need to fill out Spa forms for our records or online.
As a courtesy, late arrivals will result in a shortened appointment so the next guest will not be delayed, and you will be charged for the full value of the service.

If you scheduled an hour session and arrive 15 minutes late, you will be charged for that hour session but will only receive 45 minutes of treatment for that session, including consultation and changing time. Client will be marked as a No Show if they have arrived 15 mins after their scheduled appointment.

We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service.

PRICES POLICY

We are constantly expanding our services to bring you the latest and greatest treatments. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time with or without notice.

GRATUITY POLICY

Prices do not include gratuities (or tips) but are highly appreciated by our staff. The standard gratuity is 15% – 20% of the cost of service provided. Remember gratuities are optional.

MONETARY POLICY

Brazil Glow accepts Visa, Master Card, Discover, American Express, Brazil Glow Spa gift cards, & bank debit cards, cash. NO personal checks.
Brazil Glow Spa gift cards are not redeemable if reported as lost or stolen. Treatment Vouchers are not refundable and cannot be used once it is expired.

REFUND POLICY

All service sales and gift card sales are FINAL .
Retail items can only be refunded if unused, in its original packaging, and presented with a receipt within 2 days of purchase. In some situations, a restocking fee will be charged.
Refunds will be issued in Store credit only. Store credit must be used the same day as the return. If a treatment is desired then it may be scheduled for another day.
At Brazil Glow discretion, some non-receipted returns accompanied by a photo ID may qualify to receive a gift card for the lowest selling price. All returns are subject to system verification

MEMBERSHIP CANCELLATION

Membership cancellations MUST be done via email on file. Cancellation cannot be done verbally. This is to maintain the integrity of the agreement, and in no way, shape or form was established to bring difficulty to cancelling agreements.

Cancelation does not warrant customer any refunds on past charges. It will only stop future payments from being charged. Brazil Glow Spa reserves the right to cancel any membership at any time.

When membership is cancelled, any treatments, accumulated roll over treatments, or membership benefits will be determined void/cancelled the date cancellation is requested. There is NO refund to any treatment, product or service

SPECIAL CONDITIONS POLICY

Please notify our Spa before reserving your treatments if you have high blood pressure, special physical concerns, diabetes, allergies, or are pregnant.Allergies to medications or fruits, physical ailments, medications you are currently taking, or if you are pregnant.
We also encourage for you to alert our therapist immediately for any discomfort during your treatments.All spa guests will be asked to complete a brief questionnaire upon check-in, designed with your well being in mind.

AGE REQUIREMENT POLICY

pa guests must be 18 years of age or older to receive treatments without the approval or accompaniment of an adult.

CONFIDENTIALITY AND PRIVACY POLICY

We do believe that every client has the right to privacy and confidentiality. The conversations you have with your skin care specialist or therapist will remain confidential, as will your health history forms.
Client lists and email lists are confidential. We do not share our client lists with outside companies

GIFT CARDS

Gift Cards are always welcome and can be used towards your treatment. They will be honored for Spa Services, products purchases. Your Gift Card should be presented at check out, otherwise you will be responsible for any charges incurred during your visit to the Spa.
Gift Cards are available for purchase
You can also order online.

RESTRICTIONS

For the convenience of other clients, please do not bring your pet and if you are bringing young child, make sure for the safety that you someone to watch.

We also suggest to please let us know if you are wearing contact lenses or using skin medications before doing your treatment.

We do not allow smoking inside the Spa.

THIS IS A PROFESSIONAL SPA ESTABLISHENT:

Any sexual solicitations are not tolerated and will be reported to authorities.